.
| Q. |
How can I request the application form for your internet service?
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| A. |
Please contact us by either of the following method;
*FAX 2370 2807
*TEL 2370 2800
*Email info@exa.net
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| Q. |
What's your access number?
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| A. |
Our access number is 30017400. We have only one access number, but we have enough ports to keep the line as comfortable as possible.
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| Q. |
How can I make the payment?
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| A. |
We accept payment by check, bank deposit, or Mastercard. We will send you a invoice
According to your pay cycle, which is one month cycle after your registration date.
The first invoice will be sent by postmail about 1 month later, which includes setup fee and monthly fee. Please Make a payment on the receipt of this invoice.
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| Q. |
How can I change the content of service?
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| A. |
Fill in the Individual account change form and send it to us by FAX.
The change takes place within 3 working days.
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| Q. |
What is your news server name?
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| A. |
It's "news.exasia.net".
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| Q. |
I cannot connect to the internet. Help me!
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| A. |
- Please confirm the setting parameter we sent when you joined us.
- If you still cannot connect, please note down the following information and
Phone us.
-Hardware information (which model of PC, which maker, etc.)
-Modem information(which model of which maker.)
-What error message do you get when you try to connect?
-Did you change any setting just before error started to happen?
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| Q. |
I lost my password.
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| A. |
Please contact us by phone. We will reset it and make a new password for you.
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| Q. |
I would like to increase disk storage.
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| A. |
You can increase 1MB with extra monthly charge of HK$20.
Please contact us by Email or phone.
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| Q. |
I would like to make change with mail account.
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| A. |
Please print out individual Email account change form, fill in the Necessary information and fax it to us.
We will get back to you after the change is settled.(within 3 working days)
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| Q. |
I would like to set up my personal web page.
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| A. |
Please contact to info@exa.net. We will do a setting on our server side.
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| Q. |
When I upload the files in making web page, the error message says "No data included."
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| A. |
You may possibly be over disk usage. Please check your Disk usage in Support page and
Try to remove unnecessary files from the server. Or please consider increasing your disk storage.
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| Q. |
I would like to set up a commercial web page.
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| A. |
Free webpage is only provided for our non-commercial individual customers.
We recommend you to obtain your company domain name. (yourcompanyname.com.hk)
Corporate customers are welcomed to use our high quality web hosting package.
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| Q. |
Can I use CGI in my web page.
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| A. |
Yes, you can. Our customers are entitled to use CGI, and other latest internet technology.
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| Q. |
How can I check my disk usage?
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| A. |
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| Q. |
Tell me about your roaming service.
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| A. |
Roaming service is supported by more than 1000 Internet Service Providers in more than 500 cities, 150 countries, under the organization called I-PASS.
Please send roaming application to us by FAX and send HK$500 deposit by postmail. On confirmation of the receipt of your check,Your access to our Roaming service will be activated. Please refer to our Roaming section for the details.
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| Q. |
I make a V.90 connection, but it's not at 56k. Why?
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| A. |
There are many factors which can influence the connection rate and the speed at which you transfer data.
Even though our end of the connection is pure digital, there are things that can hamper an V.90 connection,
while not necessarily preventing it all together. Essentially, the characteristics of the phone line play an
essential role in the speed of the connection.
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